FAQ

What is Infi Smoke?

Infi Smoke is an electric hookah system that delivers smooth vapor without charcoal or open flames. Designed for modern smokers, our rechargeable hookah base offers a cleaner, portable, and elevated smoking experience.


What comes with my purchase?

Each Infi Smoke base includes:

  • 1 Electric Hookah Base
  • 1 Remote
  • Hookah Tips
  • 2 Hoses
  • Travel case
  • Cartridges are sold separately.

Do the cartridges contain tobacco or nicotine?

Yes. Our cartridges contain nicotine. For that reason, we require age verification and follow all applicable laws to ensure responsible sales.


Why do I need to verify my ID?

Age verification is legally required for products that contain tobacco or nicotine. All customers must be 21 or older. Verifying your ID allows us to:

  • Remain compliant with federal and state regulations

  • Prevent sales to minors

  • Promote responsible use

Your information is securely stored and encrypted. We do not share or sell customer data.


Why do I need to create an account?

After verifying your age, you must create an account to complete your purchase. Creating an account allows us to:

  • Store your age verification securely

  • Provide faster checkout on future purchases

  • Track orders and manage returns

You only need to verify once.


Where do you ship?

We ship to most U.S. states where tobacco-related products are legally allowed. If we cannot ship to your location due to legal restrictions, you will be notified at checkout.


How long does shipping take?

Standard shipping takes 3 to 7 business days. You will receive tracking information once your order is processed and shipped.


What payment methods do you accept?

We accept all major credit and debit cards. Alternative payment methods may be available depending on your region. Note that payment will only process once age verification is complete.


How do I clean the base?

Use a soft, damp cloth to clean the surface. Avoid using alcohol or harsh chemicals. Do not submerge the base in water.


Still have questions?

Our support team is here to help. Email infismokellc@gmail.com or use the contact form on our website.