Shipping and Returns

Refund Policy

Effective Date: 08/14/2025

At InfiSmoke, customer satisfaction is important to us, but due to the nature of our products, all sales are final. We cannot accept returns or issue refunds for any reason other than a defective or damaged product.

Defective or Damaged Products:

• You must notify us within 48 hours of delivery if your product arrives damaged or defective.

• Please email infismoke@gmail.com with your order number, a description of the issue, and clear photo/video evidence.

• Upon review, we will offer a replacement or store credit. Refunds to the original payment method are not available.

Non-Returnable Items:

• Used products

• Opened cartridges or accessories

• Any item not in its original condition

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Shipping Policy

Effective Date: 08/12/2025

Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email when your order is placed and another when it ships, including tracking information.

Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on your location and order weight.

• Delivery times vary depending on the carrier and destination; we are not responsible for carrier delays.

Shipping Restrictions

• We only ship to addresses where it is legal to purchase our products.

• You must be 21 years or older to receive delivery. Age verification may be required at checkout or upon delivery.

Lost or Stolen Packages

• Once a package leaves our facility, the carrier is responsible for delivery.

• InfiSmoke is not responsible for lost, stolen, or delayed packages. Please contact the carrier directly with any issues after shipment.

International Shipping

• International orders may be subject to customs fees, duties, or taxes, which are the buyer’s responsibility.